What do I do if my handheld fails authentication?

If a device fails authentication, make sure it is active on the Devices page on your PanatrackerGP portal. 

If it is currently not active, edit the entry and activate the handheld. 

 

If the device is currently active on the portal, but still failing authentication, delete the device from the portal, select retry on the handheld. Then, refresh the Devices page on the portal and reactivate the handheld.

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