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Welcome to our new support portal.

Panatrack has upgraded our support platform to better serve you. As part of this change, all users will need to create a new account in our support portal to submit and track tickets going forward. We ask that you also register any team members who may need to contact support, not just your primary contact. Having everyone set up in advance ensures there are no delays when an issue arises.

    • Popular Articles

    • FAQ

      How do I give all system users access to view all units? The unit and container grid views display all units that are either owned by or in custody of the team the user belongs to. To give a user visibility into all units: Assign the user to all ...

    • Mobile Navigation Overview

      The mobile app allows you to capture transactions directly from a mobile device. Use barcode scanning to speed up data entry and record transactions at the point and time they occur. General Navigation After logging into the mobile app, tap the ...

    • PanatrackerST Unit Status Reference

      Status ID Description Available 6 Assigned to all units received in the system where Place In Service is not tracked separately. Can also be assigned via Update Unit from On Hold or Missing status. Checked Out 1 Assigned upon Check Out action. Units ...

    • Portal Navigation Overview

      The portal interface provides access to configuration, setup, grid views, inquiries, reports, and transactions. Source transactions such as orders and purchase orders are entered through the portal. Most mobile app transactions are also available in ...

    • Terminology

      Unit: A general term representing the items and containers tracked in the system. Handle: The ID number for items, containers, areas, teams, and other entities. Often represented by a scannable barcode. Serialized items and containers have a unique ...