Implementing PanatrackerGP
System Requirements
Handheld Scanner Setup
- How to to read a specific bar code that is surrounded by other nearby barcodes using Intermec Mobile Computers
- Remap F1 and F2 Keys to Up and Down on Intermec CK3 Series Handhelds.
- Intermec scanners cannot scan my barcode
- Intermec Scanner Wireless Setup
- About the Mobile Scanners
- Set Device Name or ID
Label Printing
- PanatrackerGP Automatic Label Printing Overview
- Setting Up Your Label Printer
- About Label Templates
- Hardware User Manuals - Zebra Label Printers
- Zebra Utilities Help & Support
- NiceLabel Support Information
Fixed Assets
Troubleshooting
Tips
eConnect Error Messages
- Bin to Bin Transfer - Error Number = 8673
- eConnect error related to Analytical Accounting
- How do I resolve an eConnect error stating that a Functional Currency must be set up?
- eConnect error: Lot Does Not Exist
- Site Transfer eConnect error = 3353 Lot Number does not exist
- Cannot insert the value NULL into column 'DSCPCTAM', table 'XXX.dbo.POP10300'; column does not allow nulls.
Support Policies
General Error Messages
- Security Exception when writing to Event Log
- Extra leading zero when scanning UPC barcodes
- The magic number in GZip header is not correct. Make sure you are passing in a GZip stream.
- OpenAccessException: Telerik.OpenAccess.OpenAccessException: SQL exception on 'CREATE DATABASE Panatracker' : Database 'Panatracker' already exists.
- ThreadAbortException: Thread was being aborted.
- get_NewLineSystem.Environment error
FAQ
Fixed Assets FAQ
Implementation FAQ
- How does an internet-facing deployment of PanatrackerGP differ from a regular installation?
- Setting up SSL with PanatrackerGP
- Adding a New GP Company to PanatrackerGP
- How is PanatrackerGP implemented?
- What prerequisites are required to implement PanatrackerGP?
- Functional Currency Troubleshooting
Label Printing FAQ
Inventory Management FAQ
- ★ Sample stored procedure to create email when serial numbers received
- Trailing spaces embedded in barcode
- Physical Inventory Tips
- Can I post real-time transactions automatically in GP?
- Can we scan to item into an unassigned bin?
- Does the core inventory allow you to identify Bins for Bin tracked items?
Handheld FAQ
- What's the life cycle for Windows Embedded Hand Held devices?
- Portsmith Cradle Connection Issues
- How do I contact Honeywell Support?
- How is the authentication of hand held devices and users handled?
- Why does the web portal show the same IP address for my handhelds?
- How do I redirect a handheld to point to a new PanatrackerGP Portal? (v5.x)
Order Fulfillment FAQ
Using our support resources effectively
Panatrack has made significant investments in creating an easy-to-use product, and we have backed it with a company goal to provide great customer support. We take great pride in providing accessible support resources in the event you are having a problem. Here's some guidance to using these resources effectively.
How to get help fast:
- Our knowledge-base contains many solutions to common questions or issues that you may encounter. The easy search capability will help you find articles relevant to your topic. Many of these articles are visible ONLY TO REGISTERED USERS. Please create an account on our support portal to gain access to see all articles.
- If the knowledge-base articles fail to guide you towards a solution, you can submit a ticket directly from this support portal. Please describe your problem in as much detail as possible. Also, please describe what steps you have already taken to resolve the problem, as this will help us avoid pointing you towards possibilities you may have already explored.
- Please avoid requesting help via a personal email addressed to one of our engineers or consultants. The resource you are trying to contact may be out of the office or performing an implementation, and your request may go unnoticed for hours or days if sent via email. Additionally, a personal email bypasses our support team's ability to assign the best person to answer your question.
- Please consider creating a web-based support request instead of calling via phone for support. A phone call is well suited for an emergency "system down" problem. However, most issues or questions will be resolved more-effectively via a web support request as it allows you and us to more-accurately define the issue and track our progress towards resolving your problem. Therefore, we will still create a tracking ticket for each phone support request. This is done to facilitate the collaboration required to quickly solve your problem, and to help us continue to build a repository of knowledge that will better serve all of our customers.