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Welcome to our new support portal.

Panatrack has upgraded our support platform to better serve you. As part of this change, all users will need to create a new account in our support portal to submit and track tickets going forward. We ask that you also register any team members who may need to contact support, not just your primary contact. Having everyone set up in advance ensures there are no delays when an issue arises.

    • Popular Articles

    • Dynamics GP and PanatrackerGP Document/Transaction Numbers

      PanatrackerGP creates transactions in Dynamics GP using an independent number sequence. This design provides several benefits: Benefits of Independent Numbering Audit History PanatrackerGP users don't need to be set up as Dynamics GP users. The audit ...

    • Adjustment Transaction

      Adjustments create an Inventory Transaction Entry transaction in Dynamics GP. There are three adjustment transaction types: Add Inventory: Creates a positive adjustment to add items into inventory. Remove Inventory: Creates a negative adjustment to ...

    • Assembly Setting

      PanatrackerGP supports creating GP Assembly Transactions with multiple configuration options. You can record finished goods with automatic backflushing, manual component selection, or custom work orders. Assembly Transaction Options PanatrackerGP ...

    • eConnect Errors that may be encountered when using PanatrackerGP

      "Error 1189: taSopHdrRecalc - Payment total does not match deposits+payments" Error: Payment total does not match deposits+payments entered for the document This error usually occurs when the taSopHdrIvcInsertPre stored procedure has been modified. ...

    • Device Setup

      The Device Setup page allows you to manage all handheld devices that connect to your PanatrackerGP portal. Access Device Setup from the Panatracker portal under Configure > Device Setup. Device Setup Features On the Device Setup page, the current ...