Several settings and conditions affect which orders appear in the order list available for picking.

Common Causes

Use Allocations for Order Pick Setting

• When set to true: Only orders with line-item allocations are displayed
• Solution: If you don't allocate prior to picking, set this to false

Separate Fulfillment Process Setting

• Location: Sales Document setup in Dynamics GP
• Issue: Orders not set up for separate fulfillment don't appear
• Solution: Verify orders are configured as a separate order fulfillment process. Already-fulfilled orders are not available to select

Batch Pick Group ID

• If you use order User-Definable fields, PanatrackerGP uses one field as a Group ID for Batch Picking
• Orders assigned to a batch pick group aren't available in standard order fulfillment
• Solution: If not using Batch Pick, disable this transaction in the portal configuration

Process Hold Assignment

• Orders with process holds flagged to prevent fulfillment won't appear
• Solution: Check if process holds are assigned and remove or modify as needed

Batch ID Restrictions

• Confirm no Batch ID restrictions are configured in the PanatrackerGP portal
• Important: When setting up Batch ID filters, include the partial Batch ID assignment to allow completing partially picked orders

Application Interface Filters

• Remove any on-demand filters applied to the order list
• Several interface filters can restrict which orders are displayed

Additional Assistance

If none of these resolve the issue, contact Panatrack support for further assistance.