NiceLabel Support Information

NiceLabel Support Information

NiceLabel provides technical support through their online portal. This page outlines the process for opening support tickets and recent updates to the portal interface.

Opening a Support Ticket

To open a support ticket through NiceLabel's website, sign in to the support portal.

Portal Interface Updates

NiceLabel has implemented the following updates to their support portal:

  • Product Line selection required — You must select a product line when creating a new case
  • Type field removed — The Type field has been removed from the case form
  • License and Version information required — You must enter both License and Product Version information
  • Email reply support — When the portal sends a notification email, you can reply directly to that email to respond
  • Help link added — A Help link has been added to the case form to guide you on locating your license or serial number

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