For more than a decade, Panatrack has offered outstanding support to provide maximum value from your investment. Given the pace of innovation and change, you can rely on us to support you as you use our software solutions.
Panatrack commits to supporting and maintaining the current PanatrackGP version and offers mainstream support for at least 2 years after the successor product (N+1) is released.
Extensions to this timeline are available if needed for your specific circumstance. Contact us and we will work to help you meet your specific needs.
For solutions that connect to a "host ERP" system (such as PanatrackGP), we provide integration support for the host ERP for as long as the ERP vendor provides mainstream support for that version.
In plainer terms: As long as Microsoft offers support for Dynamics GP version "X", we will continue to provide the integration mechanism for version "X" (and likely longer).
In accordance with Microsoft guidelines, we are committed to offering support for the same versions of Microsoft Dynamics GP supported by Microsoft. As a developer of add-on products for Dynamics GP, we will continue to evolve and upgrade our products to support new GP releases as they become available.
Our goal is to offer formal support for new GP versions within one month of their public release. We are often ready much sooner, so contact us if you want to get a head start on your testing.
For questions about support lifecycle, upgrade planning, or specific circumstances, contact Panatrack support at support@panatrack.com.