The following are general troubleshooting tips. If you cannot find the answer to your issue, submit a support ticket to Panatrack at support.panatrack.com.

The system does not recognize the unit I am entering in a transaction

• Confirm the unit is currently in custody at the facility you are logged into. On the portal, check the unit grid view. On mobile, test whether the unit can be selected in Scan First.
• Confirm the unit has a status that makes it eligible for the transaction.
• Confirm the unit is not restricted by a rule or condition. For example:
  • Is the unit under a template that does not allow check outs?
  • Is the transaction for a specific project, but the unit is allocated to a different project?

I am not able to submit a unit

• Review the transaction fields to confirm all required fields have been entered.
• Confirm there are no invalid entries in any of the fields.

I do not see the transaction I am trying to complete

Access to transactions is based on your team role. Check with your administrator to confirm that the role assigned to you for the team related to the facility includes the transaction you need.

I do not see all item units for my company in the Unit Grid View

Viewing item units requires that you are a member of the team that either owns or has custody of the units. Check with your administrator to confirm you are assigned to all teams in the system, even if you do not have transaction access, to gain visibility into all units for your organization.