How to determine the cause of a failed transaction
How do I find why a transaction failed?
When a transaction fails on submit, review it in the PanatrackerGP portal:
- Log into the portal and open the corresponding transaction logging page.
- Filter transactions by status if needed, or view all failed transactions from the main dashboard.
- Tap the expand arrow to access units, transaction details, and integration details.
- Select the Transaction Details tab to view error messages.
- For eConnect errors, look for the section starting with "Error Number" to read the error message.
Note: If multiple error messages appear, the last error typically represents the actual issue. For item-specific failures, the problem item is included in the message.
Check the eConnect error message section of this help site for documented errors. Otherwise, take a screenshot of the transaction details to include in a support ticket.
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