In some environments, the handheld devices are not easily able to resolve DNS, therefore they cannot communicate reliably with the PanatrackerGP portal to complete transactions. In instances like this, it is recommended to use the IP address of the server rather than its DNS name.

Delete Device Record from Portal

First, you will need to delete the device's record from the devices page on your PanatrackerGP portal. This has to be done because the device will attempt to authenticate with the portal after rebuilding its database. This authentication will fail because the device already exists on the portal.

1. Log into your PanatrackerGP portal.
2. Navigate to the Devices page and locate the device for which you will be deleting the database.
3. Tap the Delete button to the left of the device in the list and accept the confirmation prompt.

Delete Config File on Handheld

1. Open the Start menu on the handheld.
2. Navigate to File Explorer.
3. Select My Device from the drop-down menu on the top of the screen.
4. Open the Application Data folder, then open the Panatrack folder.
5. Hold down the stylus on the file named ConfigV7 (or DataV6) and select Delete from the menu that pops up.

Reconfigure Handheld with IP Address

1. Restart the PanatrackerGP application on the handheld. You will be prompted to enter the server information at this time.
2. In the server field, enter the IP address of the server hosting PanatrackerGP.
3. Once you receive the message telling you the device has not yet been activated on your portal, refresh your portal's devices page. The device you are working with should now appear in the list.
4. Select the Edit button next to the device. In the pop-up window, mark the checkbox next to Active and set the device to the profile you would like to use.
5. Tap OK to close that window and then continue on the handheld. You should now reach the PanatrackerGP Main Menu on the handheld.