In some environments, handheld devices cannot reliably resolve DNS names, which prevents communication with the PanatrackerGP portal. Switching to the server's IP address resolves this issue.

Step 1: Remove the Device from the Portal

The device must be deleted first because it will re-authenticate with the portal after rebuilding its database, and this authentication fails if the device record already exists.

1. Log in to your PanatrackerGP Portal.
2. Navigate to the Devices page and locate the device.
3. Click the Delete button to the left of the device and confirm the prompt.

Step 2: Delete the Config File on the Handheld

1. Open the Start menu on the handheld.
2. Navigate to File Explorer.
3. Select My Device from the drop-down menu at the top of the screen.
4. Open the Application Data folder, then open the Panatrack folder.
5. Press and hold the stylus on the file named ConfigV7 (or DataV6) and select Delete from the pop-up menu.

Step 3: Reconfigure the Handheld

1. Restart the PanatrackerGP application on the handheld.
2. When prompted, enter the server's IP address in the Server field.
3. After the device displays a message that it has not yet been activated, refresh the Devices page on your portal.
4. Click Edit next to the device, check Active, and assign the desired profile.
5. Click OK, then continue on the handheld. You should now reach the PanatrackerGP Main Menu.