Enter Key clearing fields in PanatrackerGP

Enter Key clearing fields in PanatrackerGP

Symptom

The Enter key clears fields instead of moving to the next field in PanatrackerGP on Android devices.

Cause

This issue is caused by a bug in a recent update to Gboard (Google's default keyboard for Android).

Solution

Choose one of the three solutions below. Option 1 is the simplest and most recommended.

The simplest solution is to uninstall updates to Gboard and disable automatic updates to prevent the issue from recurring.

Uninstall Gboard Updates

  1. Open Device Settings.

Device Settings iconDevice Settings icon
  1. Select Apps and Notifications.

Apps and Notifications optionApps and Notifications option

  1. Select See All Apps.

See All Apps buttonSee All Apps button

  1. Locate and select Gboard.

Locating Gboard in the app listLocating Gboard in the app list

  1. Tap the triple dot icon in the top right of the screen.

Three dot menuThree dot menu

  1. Select Uninstall Updates and tap OK on the prompt.

Uninstalling Gboard updatesUninstalling Gboard updates

Disable Auto-Updates for Gboard

After confirming the issue is resolved, disable automatic updates:

  1. Open the Google Play Store application.

Google Play Store appGoogle Play Store app

  1. Tap the user icon in the top right.

User icon in Play StoreUser icon in Play Store

  1. Select Manage apps & devices.

Manage apps & devices optionManage apps & devices option

  1. Select the Manage tab.

Manage tabManage tab

  1. Sort by name and locate Gboard.

Sorting apps by nameSorting apps by name

  1. Select Gboard.

Selecting GboardSelecting Gboard

  1. Tap the triple line icon at the top right.

Three line menuThree line menu

  1. Uncheck Enable auto update.

Disabling auto-update for GboardDisabling auto-update for Gboard

Option 2: Install Simple Keyboard

As an alternative, install a third-party keyboard application called Simple Keyboard, which has been tested and confirmed to work with PanatrackerGP.

Install Simple Keyboard

  1. Open the Google Play Store application.

Google Play Store appGoogle Play Store app

  1. Search for and select Simple Keyboard.

Searching for Simple KeyboardSearching for Simple Keyboard

  1. Tap Install.

Installing Simple KeyboardInstalling Simple Keyboard

  1. Open the application.

Opening Simple KeyboardOpening Simple Keyboard

  1. Enable Simple Keyboard by tapping OK on the pop-up.

Enable Simple Keyboard promptEnable Simple Keyboard prompt

  1. Turn on the Simple Keyboard slider.

Enabling Simple KeyboardEnabling Simple Keyboard

  1. Turn off the Gboard slider and tap Back.

Disabling GboardDisabling Gboard

  1. Tap the Appearance button.

Appearance settingsAppearance settings

  1. Select the Keyboard Height menu.

Keyboard Height menuKeyboard Height menu

  1. Adjust the slider to 80% and tap OK.

Setting keyboard height to 80% - You can adjust the keyboard height based on your device screen size.


Option 3: Enable the Virtual Keyboard (Not Preferred)

If you wish to keep Gboard updated, enable the virtual keyboard to appear whenever you enter a text field. This is typically not recommended for devices with a physical keyboard as it takes up significant screen space, but it will allow the physical Enter button to work correctly.

This option requires the virtual keyboard to be visible at all times when entering text fields.

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