How do I get my handheld device repaired?
Panatrack does not repair handheld devices. For devices covered by a service contract, contact the company listed on your warranty.
Third-Party Repair Companies
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Device Setup
The Device Setup page allows you to manage all handheld devices that connect to your PanatrackerGP portal. Access Device Setup from the Panatracker portal under Configure > Device Setup. Device Setup Features On the Device Setup page, the current ...
Windows Embedded Handheld PGP Setup and Connectivity Troubleshooting guide
Download the setup guide for instructions on connecting your Windows Embedded Handheld device to your internal network. These steps must be completed before installing PanatrackerGP.
INIT error on Android device
This error typically appears as "INIT ERROR Version is not in the proper format." Follow these steps to resolve it. Steps Log out and fully close the PanatrackerGP application on the device. Log in to your PanatrackerGP Portal and navigate to the ...
About Device and User Authentication
The PanatrackerGP web portal uses its own authentication mechanism that we store in our database. For users of the web-portal, we do not enforce a user-count limit for those actions (e.g., system setup, viewing transaction history, etc.). For the ...
Set Device Name or ID
Each handheld device used with PanatrackerGP needs a unique name. Name devices based on their intended location or use — for example, "WHS1" for Warehouse 1. Complete the setup for all mobile computers as soon as you receive them. Steps Open the ...