Order Submission Fails with eConnect Error 1189 "Payment Total Does Not Match Deposits + Payments"

Order Submission Fails with eConnect Error 1189 "Payment Total Does Not Match Deposits + Payments"

Order Submission Fails with eConnect Error 1189 "Payment Total Does Not Match Deposits + Payments"

Symptom

Submitting an order in PanatrackerGP fails, and Dynamics GP rejects it through eConnect with error 1189 (stored procedure taSopHdrRecalc): “Payment total does not match deposits+payments entered for the document.”

Cause

This error usually occurs when the taSopHdrIvcInsertPre stored procedure has been modified. The stored procedure may have been overwritten during a Dynamics GP update or upgrade.

How to Fix

  1. Check with your IT team to determine if modifications have been made to the taSopHdrIvcInsertPre stored procedure.
  2. If your IT team cannot resolve the issue, contact Panatrack Support.

Questions? Contact Panatrack Support.

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