Order Submission Fails with eConnect Error 1731 "Unable to Update SOP Header Values"

Order Submission Fails with eConnect Error 1731 "Unable to Update SOP Header Values"

Order Submission Fails with eConnect Error 1731 "Unable to Update SOP Header Values"

Symptom

Submitting an order in PanatrackerGP fails, and Dynamics GP rejects it through eConnect with error 1731 (stored procedure taSopLineIvcInsert): “Unable to update SOP Header Values.”

Cause

This error typically occurs when orders are entered directly into the database by an eCommerce solution. Dynamics GP doesn't have a chance to check if the TAXSCHID exists in the schedule for the item.

How to Fix

  1. Open the order mentioned in the error message.
  2. Select the line item mentioned.
  3. Verify the tax schedule information.
  4. If the TAXSCHID exists, confirm the syntax is correct with no extra spaces.
  5. Save changes and resubmit the failed transaction from the portal.

Questions? Contact Panatrack Support.

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