Using PanatrackerGP support effectively

Using PanatrackerGP support effectively

Panatrack provides accessible support resources designed for quick problem resolution.

How to Get Help Fast

Search the Knowledge Base

The knowledge base contains solutions to common questions and issues. Use the search capability to find relevant articles. Create an account on the support portal to access all articles.

Submit a Support Ticket

Submit tickets directly from the support portal with:

  • Detailed problem description
  • Steps already taken to resolve the issue (helps avoid redundant suggestions)

One Issue Per Ticket

Create separate tickets for individual topics to ensure:

  • Questions direct to the best resource based on content
  • Support conversations flow quickly and efficiently
  • Faster resolution times

Use the Support Portal, Not Personal Email

Submit requests through the support portal rather than personal email to team members:

  • Personal email may go unnoticed if the person is out of office or on an implementation
  • The support portal assigns the best person to answer your question
  • Ensures nothing gets missed

Web Support vs. Phone Support

Web-based support requests are recommended for most issues:

  • Allows clear issue definition and progress tracking
  • More efficient for non-emergency issues
  • Creates documentation repository for all customers
  • Access at https://help.panatrack.com

Phone support is best suited for:

  • Emergency system-down problems

Phone requests still generate tracking tickets to facilitate collaboration and knowledge building. Call for emergencies; submit tickets for everything else.

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