Using PanatrackerGP support effectively
Panatrack provides accessible support resources designed for quick problem resolution.
How to Get Help Fast
Search the Knowledge Base
The knowledge base contains solutions to common questions and issues. Use the search capability to find relevant articles. Create an account on the support portal to access all articles. Access our knowledge base at help.panatrack.com.
Submit a Support Ticket
- Submit tickets directly from the support portal with:
- Detailed problem description
- Steps already taken to resolve the issue (helps avoid redundant suggestions)
- You can also submit support tickets by emailing support@panatrack.com.
One Issue Per Ticket
Create separate tickets for individual topics to ensure:
- Questions direct to the best resource based on content
- Support conversations flow quickly and efficiently
- Faster resolution times
Use the Support Portal or email support@panatrack.com
Submit requests through the support portal or via email rather than personal email to Panatrack team members:
- Personal email may go unnoticed if the person is out of office or on an implementation
- The support portal assigns the best person to answer your question
- Ensures nothing gets missed
Web Support and email support vs. Phone Support
Web-based support requests emails to support@panatrack.com are recommended for most issues:
- Allows clear issue definition and progress tracking
- More efficient for non-emergency issues
- Creates documentation repository for all customers
- Access at help.panatrack.com
Phone support is best suited for:
- Emergency system-down problems
Phone requests still generate tracking tickets to facilitate collaboration and knowledge building. Call for emergencies; submit tickets for everything else.
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