Verify Order Fails with eConnect Error 9370 "Currency ID Mismatch Between Header and Line"
Verify Order Fails with eConnect Error 9370 "Currency ID Mismatch Between Header and Line"
Symptom
Submitting a Verify Order transaction can fail with eConnect error 9370 from the taSopHdrIvcInsert stored procedure: "Currency ID mismatch between header and line."
Cause
A Currency ID is being passed in the order header, but the same Currency ID is not being passed to the line.
How to Fix
- Double-check your functional currency setup (see the related Functional Currency Troubleshooting article).
- Confirm there are no blank line items on the order (i.e., the Item Number field is empty on a line).
- If the issue is still unresolved, contact Panatrack Support for the diagnostic query to run against your GP company database with your Sales Order Number specified, and send the results along with an updated usage file to support@panatrack.com.
Questions? Contact Panatrack Support.
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